Shipping & Returns
We are happy to ship internationally but due to the increase in postal cost please email Ryan@Buffituk.com for a quote.
BUFF-IT's Returns Policy
For all returns please contact: Ryan@buffituk.com
If you change your mind and decide you no longer want an item that we've delivered, we're happy to offer you an exchange. You'll need to return your item unused and in their original packaging along with the original packing note and invoice (as proof of purchase).
To return by post you'll need to cover the cost of postage. However, if the item you're returning is faulty we'll refund the postage once we've received the item and checked the fault.
Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it's found to be faulty within 30 days, you're entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we're entitled to repair and/or replace that item. If it can't be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Ways to return your items
If you need to return an item we'll happily offer a refund as long as this is within 28 days of delivery, in its original packaging and you have proof of purchase.
- To return an item by post you'll need to get in contact with Ryan@Buffituk.com.
- Please try to use the original packaging when sending your items back and make sure it's securely packaged; BUFF-IT cannot be held responsible for any damage during posting.
- Make sure you take your parcel to your local Courier Company in enough time for it to get to us within 28 days of you receiving your order.
- Please note returns made by post are at the customers' own expense.
- We recommend using a trackable service and getting proof of postage.
- Please keep your proof of postage until we've confirmed your refund has been processed.
Faulty items will be examined either by ourselves or the manufacturer. Where applicable a refund will be sent to your account within 30 days.